Terms and Conditions of Use and Purchase

There are three sections to this Terms of Use:

A) General Terms of Use and Glossary

B) Institution Terms of Use

C) Candidate Terms of Use


Information about Us

This Website is controlled and operated by the Chancellor, Masters and Scholars of the University of Cambridge acting through its departments, University of Cambridge Local Examinations Syndicate ("UCLES") and Cambridge English Language Assessment of 1 Hills Road, Cambridge, CB1 2EU, United Kingdom ("Cambridge English"). Our VAT number is GB 823 8476 09

Cambridge Assessment Admissions Testing is part of Cambridge English.

Your use of the Services provided through this Website, whether goods or services or digital content, is governed by these legal terms and conditions of use and purchase and the Data Protection and Privacy Statement (the "Terms of Use"), and by entering and using this Website and any other websites notified to You from time to time You confirm that You agree to these Terms of Use.

If You are a Candidate You can only purchase Test(s) if You are over 18. If You are not over 18 then You will need the consent of Your parent(s) or guardian(s) to use this Website. Please read these Terms of Use carefully before using this Website or Our Services. By checking the "Tick here to accept these Terms of Use" box as indicated on the Website, You agree that these Terms of Use apply to Your purchase and use of Product(s) and Service(s) through this website. Please note that other terms of use may apply to specific Product(s), Services or third party services.

Cambridge English provides a Test administration, purchasing and booking Service on this Website, enabling You to access Products and Services from Cambridge English and third parties. In some cases Cambridge English helps facilitate the Services that are available on Cambridge English websites and is neither the Institution nor Centre. In those cases Cambridge English is providing a forum for Candidates, Institutions and Centres to provide and accept third party services, but is not responsible for the terms and conditions agreed between Candidate(s), Institution(s) and/or Centres: the contract in those cases is formed in relation to the Test taking facilities (test room and Test materials) between the Candidate and the Centre (‘Centre’). Where applicable, the Candidate(s) authorise Cambridge English to act as their limited representative solely to conclude on their behalf contracts directly between them and the Centre(s) via the Website. Cambridge English is not obliged to mediate between User(s) and or Institution(s) or to enforce or execute fulfilment of any contract.

You acknowledge that You have read and understood the terms and conditions in these Terms of Use relating to: Cambridge English’s disclaimer of warranties; limitation of liability; cancellation policy; payment terms; individual Product information; protection and use of Your personal data; and the manner in which Cambridge English may make changes to these Terms of Use.

We will provide You with a copy of these Terms of Use with Your order confirmation by e-mail. You may also print and keep a copy of these Terms of Use for the purpose only of Your use of the Website. The Terms of Use are a legal agreement between us and can only be modified with our prior written consent.

You may contact Cambridge English either via the Helpdesk or by post at the address above.

If We have to contact You We will do so by telephone or by writing to You at the email address or postal address You provided to us in Your order.

In these Terms of use:

A person includes an individual, Institution or instituted body (whether or not having separate legal personality).

A reference to a company shall include any company, corporation or other body institution, wherever and however instituted or established.

Words in the singular shall include the plural and vice versa.

A reference to one gender shall include a reference to the other genders.

A reference to a statute or statutory provision is a reference to it as it is in force for the time being, taking account of any amendment, extension, or re-enactment and includes any subordinate legislation for the time being in force made under it.

1. Access All Users

Subject to Your compliance with these Terms of Use and making payment as required, Cambridge English grants Users and Institutions a limited, non-exclusive, non-sublicensable, and non-transferable limited permission to access and make personal non-commercial use of the Content and the Website for the purpose of the Service.

1.1 Login

You must:

1.1.1 register by providing the information requested and following the instructions on the Website, unless You have been pre-registered by an Institution or Cambridge English. Where pre-registered by an Institution You will be provided with a login by the Institution, which You must use to access the Product(s).

1.1.2 accept these Terms of Use, including where You have been provided with an Activation Code or a User ID by Your Institution.

1.1.3 be responsible for ensuring that the details You provide Us with are true, accurate and complete, and for informing Us of any changes to the information You have provided.

1.1.4 take all reasonable steps to ensure that Your password is kept confidential and secure.

1.1.5 Cambridge English reserves the right to reject registration or to refuse the Service(s) to anyone for any reason in its sole and absolute discretion.


1.2.1 Changes. We may change the Product or Bundle:

(a) to reflect changes in relevant laws and regulatory requirements to ensure that We are compliant with applicable laws; and

(b) to implement minor technical adjustments and improvements, for example to address a security threat. These changes are not likely to affect Your use of the Product or Bundle.

1.2.2 Updates to the Digital Content. We may update or require You to update Digital Content, provided that the Digital Content shall always match the description that We provided to You before You bought it.


1.3.1 Delivery costs

The costs of delivery will be as displayed to You on Our website.

1.3.2 When We will provide the Product or Bundle

During the order process We will let You know when We will provide the Product or Bundle to You. If the Product(s) or Bundle(s) are on-going services and subscriptions, We will also tell You during the order process when and how You can end the contract.

(a) If the Product is in physical format, We will deliver it/them in accordance with Product specification and the Centre arrangements you have selected. This will be confirmed in Your Confirmation of Order e-mail which will be sent after We accept Your order.

(b) If the Product or Bundle are one-off services, We will begin the Services on the date set out in the order OR on the date agreed with You during the order process. Where applicable the estimated completion for the Services will either be when the Product is downloaded, when the Test is completed or with a bundle this will be when the scheduled test date has passed, as set out on the Website or as set out in the Confirmation of Order e-mail.
(c) If the Product or Bundle is a one-off purchase of Digital Content, We will make the Digital Content available to You as soon as We accept Your order through your login to the Website and or as set out on the Website.
(d) If the Product(s) or Bundle(s) are on-going services or a subscription to receive the Product(s) or Bundle(s) (including Digital Content), We will supply the Services, or Product(s) to You until either the Services are completed or the subscription expires (if applicable) or You end the contract as described in these Terms of Use or We end the contract by written notice to You as described in these Terms of Use.

1.4 We are not responsible for delays outside Our control. If Our supply of the Product(s) (including digital content) is delayed by an event outside Our control then We will contact You as soon as possible to let You know and We will take steps to minimise the effect of the delay. Provided We do this We will not be liable for delays caused by the event, but if there is a risk of substantial delay You may contact Us to end the contract and receive a refund for any Product(s) You have paid for but not received.

2. International Trade Compliance

2.1 Where a User registers, purchases or receives the Services from a country outside the United Kingdom, European Union or the European Economic Area, in the case of conflict, ambiguity between any provision contained in these Terms of Use and the laws of that country then the jurisdiction of England and Wales will apply and these Terms of Use shall take precedence as permitted.

2.2 The Product(s) or Services provided under these Terms of Use, and the transaction contemplated hereby are subject to any applicable customs and export control laws and regulations of the United Kingdom, and may also be subject to the customs and export laws and regulations of the country in which the Product(s) or Services are received. You acknowledge that it is Your responsibility to comply with and abide by those laws and regulations.

2.3 We understand the services provided through this Website do not amount to a taxable supply except where indicated. Some of the services provided are subject to VAT and VAT is applied based at the point of supply through the information provided. In the event that this tax applicability or applied rate of tax should be shown to be incorrect all payments due hereunder shall be deemed to be exclusive of VAT which shall be due and payable within 14 days written notice of the same. You shall comply with all applicable local laws and regulations of its jurisdiction including, without limitation, You shall pay any taxes including those applicable to the Test or to Cambridge English Language Assessment (where any such taxes cannot by law be paid by the User (e.g. a withholding tax applicable to Cambridge English), the Payment shall be increased/grossed up to offset the amount withheld for such taxes).

3. Prohibited uses

3.1 You may not misuse the Service, Product, Website and the licences granted or Your use of the website may be terminated or suspended.

3.2 The permission of use granted to Users does not include any sale or commercial use of the Services, Website or Content unless authorisation has been granted previously in a separate written agreement. In accessing any part of the Website, Users agree NOT to:

3.2.1 Engage in systematic copying or downloading of the Content, Product or Services or transmit any part of the Content or Product or by any means to any unauthorised user;

3.2.2 allow copies to be stored or accessed by an unauthorised user;

3.2.3 make the Website Content available in any other form or medium or create derivative works, in whole or in part, without the prior written permission of Cambridge English;

3.2.4 Alter, amend, merge, modify or change the Content, Product or Services at all or with any other software, source code or documentation otherwise than as agreed in writing with Cambridge English;

3.2.5 Copy, download, duplicate, reproduce, exploit or otherwise deal in or encumber the Content, Service, Product or Bundle in whole or in part, for sale, resale or commercial use without Our express agreement nor use on behalf of or make available the same to an unauthorised user.

3.2.6 Upload, display or transmit any materials through the Website which are false, offensive, defamatory, threatening, obscene, and unlawful or which infringe the rights of any other person anywhere in the world;

3.2.7 reverse engineer, decompile, copy, adapt, translate, (frame or use framing techniques) any software or other code or scripts forming part of the Website or attempt to transmit to or via the Website any information that contains a Virus, worm, Trojan horse or other harmful or disruptive component;

3.2.8 Use data mining, robots, or similar extraction and data gathering tools;

3.2.9 Use any Meta tags or any other “hidden text” utilising Cambridge English’s names or trademarks without Our express written agreement.

3.2.10 change, modify, delete, interfere with or misuse data contained on the Website and entered by or relating to any third party user of the Website;

3.2.11 allow the repair or adjustment or disablement of the Product or the Website by any person other than Cambridge English without Cambridge English’s consent; and

3.2.12 breach or fail to comply with any specific instructions or limitations on the Use of Website Content as notified by Us to You.

3.3 Users agree to keep confidential the Product and the technology used to deliver the Service through this Website and take all steps to effect and maintain adequate security measures to protect the Confidential Information and Intellectual Property Rights of Cambridge English and safeguard the Product from access or use by any unauthorised person. Institutions in particular agree to limit access to the same as those of its (or their) employees, agents and sub-contractors who either have a need to know or who are engaged in the use of the Product and ensure their compliance with these Terms of Use.

3.4 Except as expressly granted, these Terms of Use do not grant any Institution or User any rights to, or in, the prices, patents, copyrights, database right, trade secrets, trade names, trademarks (whether registered or unregistered), any derivative use of the Content, Product, Service or Website or any other rights or licences in respect of the Content, Website, Product or Service.

3.5 Where Cambridge English uses Security Features in relation to the Content (wholly or in part), the Security Features must, unless Cambridge English notifies the User or the Institution otherwise, be kept confidential and not lent, shared, transferred or otherwise misused.

3.6 If a User becomes aware of any misuse of the Website, or any security breach in connection with these Terms of Use that could compromise the security or integrity of the Website or otherwise adversely affect Cambridge English, or if a User learns or suspects that any Security Feature has been revealed to or obtained by any unauthorised person, the User shall promptly notify Cambridge English and fully co-operate with Cambridge English to remedy the issue as soon as reasonably practicable.

3.7 Cambridge English may change Security Features without notice to the User or the Institution.

4. Right of withdrawal of access of Website content/User Content

4.1 Where Cambridge English considers, in its sole opinion, there to have been a deliberate and/or systematic breach of applicable laws, these Terms of Use or any other applicable terms and conditions by You, it reserves the right to immediately, temporarily or permanently withdraw Your right to use the Website.

5. Amendment of the Website, Policies or Terms of Use

5.1 Cambridge English reserves the right to make changes to the Website, Policies, and these Terms of Use at any time. We will notify Users of changes to this Website, Policies, and these Terms of Use by displaying them on this webpage and they will take effect from the time they are displayed on this webpage. You will be subject to the version of the policies and Terms of Use in force at the time that You use the Website. If any of these Terms of Use are deemed invalid, void or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

6. Exclusions and limitations of liability

6.1 We will use reasonable commercial measures to ensure the availability of the Website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the internet, this cannot be guaranteed. Your access to the Services may also occasionally be suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or Services.

6.2 Cambridge English expressly excludes any warranty or undertaking, express or implied that the use of the Product will be compatible with the User or Institution’s systems. In the event of any incompatibility Cambridge English shall take all reasonable steps to assist the User in resolving such compatibility.

6.3 The Website has been prepared for the purpose stated above and providing information about Our Services. Parties other than Cambridge English provide services on this website. We are not responsible for the Test taking process, Institution, Centre facilities and We do not warrant the offering of any of these businesses or organisations or the content of their websites.

6.4 Cambridge English does not assume and shall have no liability for the actions, facilities, omissions or other services that are or are due to be provided by a Centre or an Institution or other third party in connection with the services You request from them. You should carefully review their privacy statements and other conditions of use.

6.5 Cambridge English gives no warranty that the booking (or taking) or purchase of the Product or Bundle or the Services or third party services in any particular jurisdiction outside the United Kingdom is permitted under any applicable non-United Kingdom laws or regulations. Accordingly, the Services accessed through the Website or any part of them are not offered in any jurisdiction or to any Candidate where purchasing or (or taking) the Product or Bundle using the Services available or the provision of the Services is prohibited, whether by reason of nationality, residence, age or otherwise. If You are resident outside the United Kingdom You must satisfy Yourself that You are lawfully able to purchase the Product or use third party services.

6.6 Subject to the paragraph above, Cambridge English shall not be liable to any User (or any person claiming under or through the User) whether in contract, tort, negligence, breach of statutory duty or otherwise for any losses, financial, economic or other loss, or any indirect or consequential loss or damage, costs or expenses.

6.7 Subject to the preceding paragraphs above, the total liability of Cambridge English for any loss or damage, costs or expenses arising directly or indirectly from the use of third party services provided through the Website shall not exceed such sum as has been paid to Cambridge English for the Product, Bundle or Service concerned.

6.8 Cambridge English excludes all liability whatsoever, to the fullest extent permitted by law, in respect of any loss or damage resulting or arising from any non-availability or use of the Website, Website Content or of any other website linked to it, or from reliance on the Website Content or any material or Content accessed through it.

6.9 Nothing in these Terms of Use shall exclude Cambridge English’s liability to You for fraudulent misrepresentation by Us or Our employees or for death or personal injury resulting from Cambridge English’s negligence or that of Our employees.

6.10 Except as expressly provided in these Terms of Use, the User, Candidate or Institution assume sole responsibility for results obtained from the use of the Website by the User, Candidate or Institution, and for conclusions drawn from such use. Cambridge English shall have no liability for any damage caused by errors or omissions in any information, instructions or scripts provided to Cambridge English by the User, Candidate or the Institution in connection with the Website, or any actions taken by Cambridge English at the User’s, Candidate or Institution’s direction.



6.13 If the limitation on Cambridge English’s liability set out in the preceding paragraph is adjudged to be unreasonable in the circumstances, the limit of Cambridge English’s liability shall be increased to the amount that Cambridge English can recover from its insurer for the loss in question.

6.14 This does not affect Your legal right to cancel or request a refund within a reasonable period of time if the Service cannot be delivered within a reasonable period of time owing to a cause beyond Our reasonable control in accordance with Our cancellation and refunds policies (for Consumers as applicable).

This clause 6 sets out the entire financial liability of Cambridge English as applicable (including any liability for the acts or omissions of its employees, agents and sub-contractors) to the User, Candidate, Centre, Institution or third party.

7. Termination

7.1 These Terms of Use shall remain in full force and effect for the duration of a User or Institution’s access to the Website. Access to the Website at all times will be determined by Cambridge English (in its reasonable discretion) and if Cambridge English determines that a User or Institution is in breach of these Terms of Use or using the Website in a manner that is detrimental to Cambridge English’s reputation, the Website or to other Users, Cambridge English may without prejudice to any other rights or remedies that it may have, at its discretion, terminate or suspend the agreement or the User or Institution’s access and/or exercise all rights and remedies which may be available to it in law or equity.

7.2 Upon termination of this agreement for any reason:

7.2.1 All rights of use and access granted to You under these Terms of Use shall revert to Cambridge English;

7.2.2 Any rights granted by You to Cambridge English under these Terms of Use shall be licensed to Cambridge English; and

7.2.3 You agree to continue to adhere to the provisions of these Terms of Use relating to any intellectual property of Cambridge English or any third party rights holder.

7.2.4 You will no longer have access to Your data (including personal data and Your results).

8. Payment

8.1 Payment terms specific to Candidates and Institution are set out in parts B) and C).

8.2 Subject to clause 2.3 please note that all purchase prices are displayed net of any sales taxes and any legally applicable sales taxes will be shown separately.

8.3 When ordering Product(s) / Bundles from outside of the EU You may be subject to import duties and taxes, which are levied after You place the Booking. Any additional charges for customs clearance must be borne by You; We have no control over these charges.

8.4 We list availability information for the Product(s) or Bundle on the website. As We process Your Booking, We will inform You by e-mail as soon as possible if We cannot confirm availability and You will not be charged for the Product(s) or Bundle.

8.4 We will not permanently store any payment card details.

9. Data protection, privacy and confidentiality

Details of Our Data Protection, privacy and confidentiality policies are set out in Our Data Protection and Privacy Statement, which also govern Your use of the Website and Our Services.

10. Copyright and intellectual property

10.1 The Product(s) and Website contain confidential and proprietary information of Cambridge English and all copyright, trademarks and other Intellectual Property Rights in the Product(s) are the exclusive property of Cambridge English. No title or rights of ownership, copyright or any other intellectual property in the Product is transferred to the User or Institution other than the license rights expressly granted.


10.2 Each User and Institution agrees to keep confidential the Product(s) and the Test Results as applicable, (the paper version or the Digital version(s)) effect and maintain adequate security measures to safeguard the Product(s) and the Test Results as applicable from access or use by any unauthorised person and in particular limit access to the same as those of its (or their) employees, agents and sub-contractors who either have a need to know or who are engaged in the use of the Product(s) or Test Result(s).

10.3 All other rights are reserved.

11. Jurisdiction

These Terms of Use shall be governed by and construed in accordance with English law and any dispute arising out of the supply and purchase of the Product(s), Bundle(s) or Services. Each party irrevocably agrees to submit to the exclusive jurisdiction of the courts of England over any claim or matter arising under or in connection with these terms and conditions.

12. Force Majeure

12.1 Cambridge English shall have no liability to an Institution, User or third party under these Terms of Use if it is prevented from or delayed in performing its obligations under these Terms of Use, or from carrying on its business if that delay or failure is caused by acts, events, omissions or accidents beyond its reasonable control, including, without limitation, financial or economic crisis, inability to obtain supplies, refusal or revocation of license, strikes, lock-outs or other industrial disputes, failure of a utility service or transport or telecommunications network, inability to obtain supplies, act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, insurrection, embargo, flood, storm or default of Cambridge English or its sub-contractors.

13. Other important terms

13.1 These Terms of Use together with Cambridge English’s Data Protection and Privacy Statement, Cambridge English agreements for the Cambridge English assessments or other assessments available through this Website, any Booking form, any payment method instructions or any order acknowledgement (as applicable), constitute the entire agreement between Cambridge English and You with respect to the purchase and supply of the Product(s), Bundle(s) or Services unless we notify you otherwise.

13.2 Cambridge English will not be deemed to be in breach of these Terms of Use or held liable to the User for any delay in performance or failure to perform any of its obligations to the User to the extent that such delay or non-performance is due to any cause beyond Cambridge English’s reasonable control.

13.3 Cambridge English may terminate or suspend Your access to, or use of, any ordering or other features of this website, without notice, for any conduct that Cambridge English believes is disruptive to this website or is in violation of any applicable law or these Terms of Use, including without limitation any infringement of Cambridge English’s Intellectual Property or other rights.

13.4 If any invalid, unenforceable or illegal provision would be valid, enforceable or legal if some part of it were deleted, the provision shall apply with whatever modification is necessary to give effect to the commercial intention of the parties.

13.5 If You breach these Terms of Use and We take no action, We will still be entitled to use Our rights and remedies in any other situation where You breach these Terms of Use.

13.6 UCLES has employer’s liability insurance, motor insurance fleet insurance and is registered with the Motor Insurance Database.

14. Notices

Any notice required to be given under these terms and conditions shall be in writing and shall be delivered by hand or sent by pre-paid first-class post or recorded delivery post to the address set out in clause 16.1.

15. Language Version

In the event that these Terms of Use are translated into any language other than English, the terms of the English Language version shall prevail.

16. Contact us

16.1 The principal place of business is at 1 Hills Road, Cambridge, CB1 2EU, England.

16.2 In the event of any comments or questions concerning these terms and conditions, then please contact us through the Helpdesk.

17. Complaints policy

Details of the Cambridge English complaint policy can be accessed here.

© 2015 Cambridge English Language Assessment

Data Protection and Privacy Statement
About us


1. Institutional Registration / Use

1.1 In consideration of the Payment by the Institution, Cambridge English grants to the Institution limited permission as set out in the Terms and Conditions of use and purchase for the specified Term to access the Content and use the Product(s) and Bundle(s) on this Website for the purpose of accessing the Service as an educational or assessment tool and for no other purposes.

1.2 Each Institution or Centre is required to register unless they have already been pre-registered to use the Service on the Website. Each Institution will be set up with an Account Manager and the Account Manager will be responsible for managing the Institution’s use of the Website.

1.2.1 Each Institution shall be responsible for managing the set up and use of its account. Each Institution is responsible for ensuring that: Access to the Institution’s account on the website is limited to authorised Users; The login details including the password are kept securely.

1.3 Access to use the Institution Shop will be restricted until the application has been approved. Details of what each Institution has approval to purchase can be viewed by the Institution by accessing the Institution Shop.

1.4 The Institution undertakes that the Product will be used internally within the Institution only and not marketed externally and will not be used for commercial purposes unless the Institution has been granted Agent approval as set out in these Terms and Conditions of Use.

1.5 The Institution shall take all steps as shall be necessary to ensure compliance with these Terms and Conditions by such employees, agents, customers and sub-contractors and shall be held liable for any breaches by them.

1.6 An Institution that purchases a Bundle(s) is granted a non-exclusive, non-transferable limited right to permit its Users to access and use the Website during the Term as permitted under these Terms and Conditions (‘Institutional User’).

1.7 Where it purchases a Bundle(s) it undertakes to ensure or to take steps to ensure that in connection with the Bundle(s):

1.7.1 the Institutional Users it creates and grants logins to shall not exceed the maximum number of Bundle logins it has purchased from Cambridge English;

1.7.2 it will not allow or suffer the Test to be used by more than one User;

1.7.3 Usernames and passwords must only be used by the Users subject to these terms and conditions and the Institution will ensure each User shall keep their secure password for the Website confidential;

1.7.4 it shall maintain a written, up-to- date list of Institutional Users and provide such list to Cambridge English within 5 Business Days of Cambridge English’s written request at any time(s);

1.8 shall be responsible for any Institutional User’s breach of these terms and conditions.

1.9 Any rights granted to the Institution under this clause are granted to that Institution only, and shall not be considered granted to any subsidiary or holding company of the Institution.

1.10 If any Institution becomes aware of any misuse of the Website, or any security breach in connection with these Terms and Conditions that could compromise the security or integrity of the Website or otherwise adversely affect Cambridge English, or if the Institution learns or suspects that any Security Feature has been revealed to or obtained by any unauthorised person, the Institution shall, at the Institution's expense, promptly notify Cambridge English and fully co-operate with Cambridge English to remedy the issue as soon as reasonably practicable.

1.11 The Payment due for the Product or Bundle will be shown in the Institution Shop and any applicable discount will be shown on the same page.

1.12 The Institution agrees to co-operate with Cambridge English's reasonable security investigations.

1.13 Each Institution shall be solely responsible for procuring and maintaining its network connections and telecommunications links from its systems to Cambridge English’s data centres, and all problems, conditions, delays, delivery failures and all other loss or damage arising from or relating to the Institution's network connections or telecommunications links or caused by the internet.

1.14 Cambridge English reserves the right, without liability or prejudice to its other rights to an Institution to:

1.14.1 suspend or deactivate an Institution Administrator Account or Institutional User account;

1.14.2 remove eligibility to purchase one or more Product(s) or Bundle(s);

1.14.3 remove access to or delete an Institution account or Institutional User account or remove anyone who accesses or uses the Website through the Institution in the event of a breach or suspected breach of these terms and conditions.

1.15 If an Institution’s eligibility is removed for one or all Test(s) or Bundle(s) they will no longer be able to purchase the applicable Test(s) or Bundle(s) and the Institution nor will the Institution’s Users have access to any Product or Bundle(s).

1.16 If an Institution is suspended for one Test(s) or Bundle(s) they will no longer be able to purchase any Product(s) or Bundle(s):

1.16.1 The Institution will only be able to log on to the Website and view the results published. They will no longer be able to print test report form’s.

1.16.2 Any Institutional Users provided with logins for Test(s) but who have yet to take the applicable Test, will be prevented from doing so.

1.17 If an Institution has its access removed from the Institution Shop or if an Institution’s account is suspended, they will no longer be able to purchase Product(s) and Bundles from the Institution Shop.

2. Booking Terms / Purchasing a Product /Bundle

2.1 You can view which Bundles You are eligible to purchase and the applicable quantities in the Institution Shop.

3. Payment

3.1 The currency in which a Product or Bundle is purchased will either be in US Dollars, Euros or Great British Pounds Sterling.

3.2 An Institution’s authorised Payment method will be displayed in the Institution shop or notified to you in writing.

3.3 You will receive a Confirmation of Order e-mail when Your order has been received.

3.4 If You are authorised to receive an invoice, You will be required to make payment in accordance with the invoice issued; payment is usually due within 30 days from the date of the invoice:

3.4.1 If You are authorised to pay by credit or debit please note that:

3.4.2 the credit or debit card used to make Payment must be registered in the Institution name or an individual authorised by the Institution to use their credit or debit card.

3.4.3 all communications regarding Payment will be directed to or sent to the User who makes the purchase using the contact information provided when the Institution registers.

4. Cancellation and Refund Policy

4.1 Cambridge English will inform the Institution prior to acceptance of the order if the correct price of a Bundle is higher than that stated in the Confirmation of Order e-mail and in such a case You may apply to cancel the booking if You wish.

4.2 If the Institution notifies Cambridge English that it wishes to cancel the Product or Bundle, any current passwords or logins for the Product or Bundle will be deactivated immediately.

4.3 All decisions regarding cancellation and or refunds shall be determined at Cambridge English’s sole discretion.

5. Agent

5.1 If an Institution is granted Agent status and has signed the applicable Agent agreement, it will be able to manage the sale and use of Test(s) to and by Clients in accordance with the rights granted by Us.

5.2 An Agent must set up Client(s) in accordance with Our instructions and only allocate Test(s) to Clients once they have been approved as Institutions by Us.

5.3 An Agent must assign Test(s) to a Location and assign Client(s) to a Location before it can allocate any approved requests for Test(s).

5.3 An Agent must ensure that Clients and Candidates are made aware of the provisions of the Data Protection and Privacy Statement.

5.4 An Agent is responsible for invoicing Client(s) outside of the Website in accordance with any terms and conditions agreed with the Client and the Agent is responsible for the arrangements for collecting any payments required from Client(s) for the Test(s).

6. Agent Client(s)

6.1 A Client once created as an Institution by Us at the request of an Agent can request Test(s) from an Agent. A Client can have its status as a Client removed or terminated by the Agent in accordance with the Agent’s terms and conditions. We have no control over the Client status and this is conferred by the Agent alone.

6.2 A Client is responsible for paying the Agent in accordance with any terms and conditions agreed with the Agent.

6.3 Any dissatisfaction or problems with Test availability or administration must be raised with the Agent and not with Us. The provisions under this Section B with regards to the Booking Terms / Purchasing a Product /Bundle, Payment and Cancellation and Refund Policy do not apply to Client(s).

Data Protection and Privacy Statement


These terms only apply to Users who are not acting for purposes relating to a trade, business, craft or profession.

1. Registration

1.1 Once You register or are registered for the Website, Your registration will continue:

1.1.1 Until You notify us otherwise by contacting the helpdesk or;

1.1.2 Your registration will only be valid for seven (7) years from the date You take Your Test or purchase Product(s ) (as applicable, which ever date is the later date) unless You have opted to receive marketing regarding other products or services that may be of interest to You. You will receive an e-mail informing You that Your registration will lapse and to continue Your registration You must follow the instructions set out in the e-mail.

1.2 Your use of the website and access to Services on the Website will be determined by Your registration and the Product(s)) You are eligible to apply for or purchase.

2. Purchasing Product(s), including Digital Products / Booking a Test

2.1 You can only book one Test at a time through the ‘Shop’ page.

2.2 If You have any special requirements You must communicate them at the time of Your booking and You are responsible for ensuring that the Venue can facilitate this.

2.3 If Your order (except CPSQ) contains any Digital Content which is accessed within 14 days following confirmation of Your order, please note:

2.3.1 by accepting these Terms of Use You will be waiving your rights to cancel your purchase of these digital Products following delivery or once your order has been processed as notified to You.

2.4 If you purchase CPSQ, you will be eligible for a refund at any time up until you access CPSQ.

2.5 Our booking process allows You to check and amend any errors before submitting Your booking to us. Please take the time to read Your order at each page of the order process.

3. Activation Codes

3.1 Users are required to register as above if they are using an Activation Code. The Activation Code will be linked to the Test and by entering the Activation Code You will be able to view the dates and times of where and when You may take the Test.

3.2 Your Institution may be able to access Your account including details of Your personal data as set out in the Data Protection and Privacy Statement .

3.3 When a prepaid Activation Code is used it will represent the full value of the Bundle in force on the date of purchase of the Activation Code.

4. If You are making a booking for an assessment exam, then the following additional conditions apply:

4.1 Candidates are expected to comply with the Notice to Candidates, which sets out the rules and regulations on how candidates must behave during the examination.

5. Payment

5.1 The currency in which a Product is purchased will either be in US Dollars, Euros or Great British Pounds Sterling and in relation to Test(s) this will be determined by the location from which You have booked to take your Test.

5.2 Payment for the total cost of the Product or Bundle together with any applicable delivery charges must be made by credit or debit card at the time of Booking.

5.3 The credit or debit card used to purchase the Product(s) must belong to You or be used with the consent of the owner and there must be sufficient funds or credit available to cover the cost of any Product(s).

5.4 After You complete Your purchase You will receive:

5.4.1 Payment confirmation receipt by e-mail from Barclaycard confirming that payment has been received.

5.4.2 Booking confirmation receipt by e-mail from Cambridge English and if You are a Candidate, this is also confirmation that details of Your booking will be forwarded to the Centre.

Your booking is not confirmed until You receive both e-mails.

5.5 Cambridge English reserves the right to obtain validation of any credit or debit card details or verification of the authenticity and owners individual, partnership, company or other legal entity before accepting any Booking or supplying any Product(s).

6. Cancellation & Refund Policy

6.1 Cambridge English will inform You prior to acceptance of Your booking if the correct price of a Product is higher than that stated in Your booking confirmation e-mail and in such a case You may cancel the booking if You wish.

6.2 Unless otherwise provided in these Terms of Use requests for cancellations and refunds shall be subject to Our Refunds policy and in accordance with the deadlines set for cancelling or withdrawing for a Product which are published on the Website.

6.3 Once You have notified Cambridge English that You wish to cancel, any current passwords or logins for the cancelled Product will be deactivated immediately.

6.4 All decisions regarding cancellation and or refunds shall be determined at Cambridge English’s sole discretion.

6.5 Subject to clause 2.3 for most Products bought online including Digital Product(s) You have a legal right to change Your mind within 14 days from when you complete your purchase and may receive a refund subject to the terms below. Candidates are entitled to a full refund if this is requested within fourteen days from the date of the booking confirmation e-mail subject to the terms below:

6.5.1 For some Product(s), the period in which you are entitled to request a refund is longer than 14 days from when you complete your purchase and will be indicated to each Candidate when you login to your account on the Website and view details of the Product(s);

6.5.2 If the Product(s) is online and it is faulty you may request a refund up to 30 days from receipt. If We are unable to repair or replace the Product then you may be entitled to a full refund up to 6 months from receipt;

6.5.3 If You are paying for an online Service and it is not carried out with reasonable care and skill You may request that we repeat or fix the service or You may be entitled to a partial or full refund depending on the Service. We may charge a reasonable price for this and this will be carried out within a reasonable time;

6.5.4 If the Product is a Digital Product and is faulty then we may repair or replace the faulty digital content. If the fault cannot be repaired or replaced within a reasonable period of time then you may be entitled to a partial or full refund. (This clause does not apply to Product(s) which only contain digital content).

6.6 You agree that You don't have the right to change Your mind in respect of Product(s) where:

6.6.1 it contains Digital Content and You have started to download or stream these;

6.6.2 the services we provide have been completed, even if the cancellation period is still running;

6.6.3 we provide sealed audio or sealed video recordings or sealed computer software, once these are unsealed after You receive them; and

6.6.4 they become mixed inseparably with other items after their delivery.

6.6.5 If You request a Service from Us that We are required to commence immediately or before the end of the cancellation period to ensure that You can receive the Service as required, please note that if You decide to cancel after You have completed Your purchase that you will be liable to pay us for reasonable costs for the Services that has been supplied up until cancellation. if you purchase or book a Test less than 14 days before the close of registration, you agree that you waive your right to receive a full refund. Any refund payable will be subject to an administrative fee deduction.

6.7 If You are within the cancellation period then please follow the instructions on the Website to submit your request. When We receive Your cancellation request We will check that You qualify for a refund and You are within the cancellation period before issuing the refund subject to any administrative fee deductions.

6.8 You may cancel up to 14 calendar days before the Test is scheduled to take place (subject to Your rights under clause 2.5). Please note that cancellation may affect Your application with the Institution You have applied to. You are responsible for contacting the Institution regarding this.

6.9 To request a refund, login to your account and navigate to your purchase history page. The option to request a refund will be visible for any purchases you have made that are within the refund period. If you need to request a refund, but this option is not available to you please complete the refund request form.

6.10 In the event a refund is due, Cambridge English will refund the sum that You paid for the original supply and delivery of the Product (less any administration Payment made depending on when You notify us of cancellation) as soon as possible, but in any event within 28 days of You notifying Cambridge English that You are cancelling Your order. Please note that it could take up to 10 days for the refund to reach Your account. Some banks/credit card providers may take longer so please check with them if You are concerned.

6.11 If Your Test is available in more than one Centre then You can reschedule to take Your Test at another permitted Centre if the Centre uses the same currency before the advertised deadline for rescheduling.

6.11.1 If You are using an Activation Code, Your right to reschedule will be determined by the type of Activation Code You are using and will be indicated by a reschedule button. If a reschedule button appears next to details of your booking on Your account, then you will be able to reschedule your Test.


Definitions and Interpretation

Under these terms and conditions unless the context otherwise requires, the following words have the following meanings:

‘Activation Code’ means the activation code provided to Users:

a) To give access to a booking page, for Test(s) available to selected Candidates.

b) To pre-pay for a Test(s) and enable a Candidate to access the Test without paying (pre-paid activation code).

c) To reserve a space on a test, where there is limited availability, for a Candidate.

Upon using the activation code, the User will be informed whether payment is required to access Test.

‘Agent’ means an Institution granted to rights to sell, manage and administer Test(s) in accordance with these Terms of Use and the applicable Agent agreement.

‘Assessment’ means an examination or test taken under Cambridge English exam conditions.

‘Booking’ shall mean a confirmed and paid for Test(s).

‘Bundle’ shall mean a means the License granted by Cambridge English to an Institution to purchase multiple Tests for the Institution’s use as agreed by Cambridge English.

‘Business Day’ means any day which is not a Saturday, Sunday or public holiday in the United Kingdom.

‘Cambridge’ /’Cambridge English’/ 'We' / 'Us' / 'Our' means the Chancellor, Masters and Scholars of the University of Cambridge acting collectively through its non-teaching departments of the University of Cambridge: University of Cambridge Local Examinations Syndicate (‘UCLES’ or ‘Cambridge Assessment’), Cambridge English Language Assessment, and Cambridge Assessment Admissions Testing.

‘Candidate’ shall mean someone who has a confirmed and paid for booking directly or through an Institution to take a Test.

‘Centre’ shall mean an Institution which can provide test taking facilities as provided for under the website.

‘Centre Exams Manager’ means an individual authorised by an Institution to manage its Institution’s account (use or access to the Website or Service (s)).

‘Client’ means a customer who is set up as an Institution by an Agent or Us. ________

‘Confidential Information’ means information that is proprietary or confidential and is either clearly labelled as such or identified as Confidential Information.

‘Consumer’ means an individual user who purchases a Product and is granted the rights of a consumer as set out in these Terms and Conditions.

‘Content’ means Website content and User content whether provided by Cambridge or a third-party.

‘Digital Content’ means data, which is produced and supplied in digital form and is supplied as described subject to additional or enhanced features as notified to you. Users do not acquire any Intellectual Property Rights in any Digital Content.

‘Digital Product’ means a Test or other product including E-learning material containing Digital Content.

‘Institution’ means any accredited educational institution or any corporation or business entity purchasing Product(s) as agreed with Cambridge English Language Assessment.

'Intellectual Property Rights' means all Intellectual property rights of Cambridge English or the University of Cambridge including any patent, rights to inventions, utility models, copyright and related rights, database rights, registered design, trademarks, trade names, logos, service marks, business and domain names, rights in trade dress or get-up, rights in goodwill or to sue for passing off, rights in designs, rights in computer software, moral rights, rights in confidential information (including know-how and trade secrets) and any other Intellectual property rights, in each case whether registered or unregistered and including all applications for and renewals or extensions of such rights, and all similar or equivalent rights or forms of protection in any part of the world.

‘License’ means the limited permission granted to specified Users to use some or all of the Services or Product(s) available through this Website under these Terms of Use.

‘Payment’ shall mean the monies paid by User(s) or Institution for the Services received from Cambridge English through this Website.

‘Policies’ shall mean the Data Protection, privacy and confidentiality policies notified to You.

‘Product’ shall mean a Test or Test material available for sale through this Website.

‘Security Feature’ means any security feature implemented by Cambridge English including any key, PIN, or password.

‘Service’ or ‘Services’ shall mean the service(s) to be delivered by Cambridge English through this Website.

‘Term’ shall mean the duration of a Product or Bundle as notified to You by Cambridge English.

‘Test’ or ‘Test Material’ shall mean an application and any associated documentation, software or other material to sit or prepare for CPSQ and Assessment(s) owned and or managed by Cambridge English through the Website, whether in paper or computer based format.

‘Third Party’ or ‘Third Party Services’ shall mean the services to be delivered by Centres, Institutions or other entities and not Cambridge English.

'User(s)'/ ‘You’/‘Your’ shall mean either an individual User, an Institution Administrator User or an individual who is authorised to access the Content through a secure network at/via his/her affiliation with a purchasing Institution as a current student or employee, and everyone who accesses and/or uses the Website, including, individuals who have been provided with an Activation Code by an Institution or Us. References in these Terms of Use to ‘You’, ‘Your’ or ‘Users’ are interchangeable.

‘Validity Period’ means the period for which Activation Codes are valid and vary depending on the Test but will expire at the end of the applicable advertised registration period or as notified to You by Us.

‘Verification Email’ means the email automatically sent to all Users who self-register upon completion of the online registration form to become a registered User of the Website. The link within the Verification Email must be clicked to verify the account and complete registration (this link will be valid for 48 hours).

‘Virus(es)’ means anything or a device (including any software, code, file or programme) which may: prevent, impair or otherwise adversely affect the operation of any computer software, hardware or network, any telecommunications service, equipment or network or any other service or device; prevent, impair or otherwise adversely affect access to or the operation of any programme or data, including the reliability of any programme or data (whether by re- arranging, altering or erasing the programme or data in whole or part or otherwise); or adversely affect the User experience, including worms, Trojan horses, viruses and other similar things or devices.

'Website' means this website and any other website notified to You as part of Your registration, access or Use of the Services from time to time.

'Website content' means all material contained in the Website including without limitation all articles, Content, discussion content, Product(s), answer keys, text, images, scripts, tests and sounds added to the Website by Cambridge.

Data Protection and Privacy Statement

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