Google Chrome

If a popup appears asking for permission to use the microphone, please click “Allow”.

To check the microphone setting, click on the padlock icon in the top left, then make sure that “Microphone” is set to “Allow”.

Please then click on "Reload" or “Restart checks” to try the microphone again.

Mozilla Firefox

If a popup appears asking for permission to use the microphone, please click “Allow”.

If the Microphone has been blocked, click the padlock icon in the top left, then under “Permissions” it will say it has been blocked temporarily. Click the X to delete this block.

Please then click on “Restart checks” to try the microphone again.

Still having problems?

Taking an invigilated test? (e.g. Linguaskill)

Please raise your hand now to speak to the invigilator, who will help you fix the problem.

Taking an Empower or Testbank test?

You can click on the “Advanced help” button.

Clicking on “Advanced help” will close your test and you will need to start the test again.