Information about Us
This Website is controlled and
operated by the Chancellor, Masters and Scholars of the University of Cambridge
acting through its departments, University of Cambridge Local Examinations
Syndicate (“UCLES”) and Cambridge English Language Assessment (“Cambridge
Cambridge Assessment Admissions Testing is part of Cambridge English Language Assessment, of 1
Hills Road, Cambridge, CB1 2EU, United Kingdom.
Your use of the Services provided through this Website is governed
and by entering and using this Website and any other
You are a Candidate You can only purchase Tests if You are over 18. If You are not over 18 then You will need the consent of Your
parent(s) or guardian(s) to use this Website. Please read
apply to specific Test(s), Services or third party services.
English provides a Test purchasing and booking Service, enabling You to access
Products and Services from Cambridge English and third parties. In some cases
Cambridge English helps facilitate the Services that are carried out on
Cambridge English website, Cambridge English is neither the Candidate nor the
Institution or Centre. Cambridge English provides a setting for Candidates,
Institutions and Centres to provide and accept third party services, but is not
responsible for the terms and conditions agreed between the Users particularly,
the contract formed in relation to the Test taking facilities (test room and Test
materials) is between the Candidate and the Centre (‘Centre’). Candidates authorise Cambridge English to
act as their limited representative solely to conclude on their behalf
contracts directly between them and the Centres via the Website. Cambridge
English is not obliged to mediate
between Users / Candidates and Centres or to enforce or execute fulfilment
of any contract.
English provides the Website, Test(s) and Services to You when You visit or
book tests or use software provided by Cambridge English in connection with the
Website, Tests and Services to You.
particular, You acknowledge that You have read and understood the terms
limitation of liability; protection and use of Your personal data; and the
You may print and keep a copy of
only be modified with our prior written consent.
You may contact Cambridge either via the Helpdesk or by post at the address above.
person includes an individual, institution or instituted body (whether or not
having separate legal personality).
reference to a company shall include any company, corporation or other body
institution, wherever and however instituted or established.
in the singular shall include the plural and vice versa.
reference to one gender shall include a reference to the other genders.
reference to a statute or statutory provision is a reference to it as it is in
force for the time being, taking account of any amendment, extension, or
re-enactment and includes any subordinate legislation for the time being in force
made under it.
English grants registered Users a limited, non-exclusive, non-sub
licensable, and non-transferable licence to access and make personal
non-commercial use of the Content and the Website.
1.1 All Users
Each User must register by providing the information
requested and following the instructions on the Website.
You are responsible for ensuring that the details You provide us with are true,
accurate and complete, and for informing us of any changes to the information You
You must take all reasonable steps to ensure that Your password is kept
confidential and secure.
English reserves the right to reject registration or to refuse the Service(s)
to anyone for any reason in its sole and absolute discretion.
2.1 Where a User registers,
purchases or receives the Services from a country from outside the United
Kingdom, European Union or the European Economic Area, in the case of conflict,
that country then the jurisdiction of England and Wales will apply and these
transaction contemplated hereby are subject to any applicable customs and
export control laws and regulations of the United Kingdom, and may also be
subject to the customs and export laws and regulations of the country in which
the Test or Services are received. You acknowledge that it is Your
responsibility to comply with and abide by those laws and regulations.
3. Prohibited uses
may not misuse the Service, Website and the licences
granted or Your use of the website may be terminated or suspended.
The Licence of use granted to Users does not include any resale or commercial
use of the Services, Website or Content. In accessing any part of the
Website, Users agree NOT to:
in systematic copying or downloading of the Content, Test or Services or
transmit any part of the Content or Test or by any means to any unauthorised
copies to be stored or accessed by an unauthorised user;
the Website Content available in any other form or medium or create derivative
works, in whole or in part, without the written permission of Cambridge
Alter, amend, modify or change the Content, Test or Services;
download, duplicate, reproduce or exploit the Website Content, Service, Test or
Licensed product in whole or in part, for sale, resale or commercial use
without our express agreement;
display or transmit any materials through the Website which are false,
offensive, defamatory, threatening, obscene, and unlawful or which infringe the
rights of any other person anywhere in the world;
reverse engineer, decompile, copy, adapt, frame or use framing techniques) any
software or other code or scripts forming part of the Website or attempt to
transmit to or via the Website any information that contains a Virus, worm, Trojan
horse or other harmful or disruptive component;
of data mining, robots, or similar extraction and data gathering tools;
Use any Meta tags or any other “hidden text” utilising Cambridge English’s names or trademarks without our express written agreement.
change, modify, delete, interfere with or misuse data contained on the Website
and entered by or relating to any third party user of the Website; and
breach or fail to comply with any specific instructions or limitations on the Use of
Website Content as notified by Us to You.
User any rights to, or in, the prices, patents, copyrights, database right,
trade secrets, trade names, trademarks (whether registered or unregistered), any
derivative use of the Content, Service or Website or any other rights or
licences in respect of the Content, Website, Test or Service.
If a User becomes aware of any misuse of the Website, or any security breach in
integrity of the Website or otherwise adversely affect Cambridge English, or if a User learns or suspects that any Security Feature has been
revealed to or obtained by any unauthorised person, the User shall, promptly
notify Cambridge English and fully co-operate with Cambridge English to remedy the issue as soon as reasonably practicable.
4. Right of withdrawal of access of Website content/User content
Where Cambridge English considers, in its sole opinion,
there to have been a deliberate and/or systematic breach of applicable laws, these
the right to immediately, temporarily or permanently withdraw Your right to use
5. Amendment of the
reserves the right to make changes to the Website, Policies, and these Terms of
on this webpage and they will take effect from the time they are displayed on
this webpage. You will be subject to the version of the
that condition will be deemed severable and will not affect the validity and
enforceability of any remaining condition.
6. Exclusions and limitations of liability
will use reasonable commercial measures to ensure the availability of the
Website will be uninterrupted and that transmissions will be error-free.
However, due to the nature of the internet, this cannot be guaranteed. Also, Your
access to the Services may also be occasionally suspended
or restricted or restricted to allow for repairs, maintenance, or the
introduction of new facilities or services.
The Website has been prepared for the purpose of e-commerce and providing
information about our Services. Parties other than Cambridge English provide
services on this website. We are not responsible for the Test taking process, Institution,
Centre facilities and we do not warrant the offering of any of these businesses
or organisations or the content of their websites.
Cambridge English does not assume and shall have no
liability for the actions, facilities, omissions or other services that are or
are due to be provided by a Centre or an Institution or other third party in
connection with the services You request from them. You should carefully review
their privacy statements and other conditions of use.
Cambridge English gives no warranty that the booking or
taking of the Test or the Services or third party services in any particular
jurisdiction outside the United Kingdom is permitted under any applicable
non-United Kingdom laws or regulations. Accordingly, the Services accessed
through the Website or any part of them are not offered in any jurisdiction or
to any Candidate where purchasing or taking the Test or using the Services
available or the provision of the Services is prohibited, whether by reason of
nationality, residence, age or otherwise. If You are resident outside the
United Kingdom You must satisfy Yourself that You are lawfully able to purchase
the Test or use third party services.
6.5 Subject to the paragraph above, Cambridge English shall not be
liable, whether in contract, tort, negligence, breach of statutory duty or
otherwise for any losses, financial, economic or other loss, or any indirect or
consequential loss or damage, costs or expenses whatever or however arising out
of or in connection with the sale and supply of the Test, third party services or
the purchase or attempted purchase of the Test or third party services anywhere
in the world.
6.6 Subject to the two paragraphs above, the total liability of Cambridge
English for any loss or damage, costs or expenses arising
directly or directly from the use of third party services provided through the
Website shall not exceed such sum as has been paid to Cambridge for the Test or
Cambridge English excludes all liability whatsoever, to
the fullest extent permitted by law, in respect of any loss or damage resulting
or arising from any non-availability or use of the Website, Website Content or
of any other website linked to it, or from reliance on the Website Content or
any material or Content accessed through it.
liability to You for fraudulent misrepresentation by Us or Our employees or for
death or personal injury resulting from Cambridge English’s
negligence or that of our employees.
clause 6 sets out the entire financial liability of Cambridge English (including any liability for the acts or omissions of its employees,
agents and sub-contractors) to the User, Centre, Institution or third party.
sole responsibility for results obtained from the use of the Website by the
User or Institution, and for conclusions drawn from such use. Cambridge English
shall have no liability for any damage caused by errors or omissions in any
information, instructions or scripts provided to Cambridge English by the User
or the Institution in connection with the Website, or any actions taken by Cambridge
English at the Users’ or Institution’s direction.
CAMBRIDGE ENGLISH ACCEPTS NO RESPONSIBILITY FOR AND CAN GIVE NO WARRANTIES,
GUARANTEES OR REPRESENTATIONS IN RESPECT OF, (a) THE CONTENT OR AVAILABILITY OF
MATERIAL ON THE SITE (b)
THE SERVICE BEING TIMELY, SECURE OR THAT IT WILL OPERATE WITHOUT ERROR;
(c) THE INFORMATION, CONTENT, MATERIALS OR TESTS INCLUDED ON THE SITE WILL
BE AVAILABLE AT THE TIME OF LISTING, LAWFUL TO SELL, OR THAT THE CENTRES
WILL PERFORM AS PROMISED. (d) ANY IMPLIED WARRANTY ARISING FROM COURSE OF
DEALING OR USAGE OF TRADE; AND (e) ANY OBLIGATION, LIABILITY, RIGHT, CLAIM OR
REMEDY IN TORT, WHETHER OR NOT ARISING FROM THE NEGLIGENCE OF CAMBRIDGE ENGLISH
IS EXCLUDED TO THE FULL EXTENT PERMISSIBLE UNDER APPLICABLE LAW, CAMBRIDGE
ENGLISH DISCLAIMS ANY AND ALL SUCH WARRANTIES.
TO THE ABOVE, YOU ACKNOWLEDGE THAT OUR LIABILITY TO YOU FOR DIRECT LOSS UNDER
ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SITE SHALL BE LIMITED TO
£100 (ONE HUNDRED POUNDS STERLING) FOR ANY ONE INCIDENT OR SERIES OF INCIDENTS.
WE SHALL, HOWEVER, IN NO CIRCUMSTANCES BE LIABLE TO YOU UNDER OR IN CONNECTION
WITH YOUR USE OF THE SITE FOR ANY INDIRECT, ECONOMIC OR CONSEQUENTIAL LOSS WHATSOEVER;
LOSS OF REVENUE; LOSS OF PROFITS; LOSS OF BUSINESS; LOSS OF GOODWILL OR
REPUTATION; LOSS OF USE; ANY DELETION, CORRUPTION, DESTRUCTION, LOSS OR REMOVAL
OF DATA OR ANY PROFESSIONAL CHARGES.
6.12 If the limitation on the Cambridge English’s liability set out
in the preceding paragraph is adjudged to be unreasonable in the circumstances,
the limit of Cambridge English’s liability shall be
increased to the amount that Cambridge English can recover from its insurer for
the loss in question.
6.13 This does not affect Your legal right to cancel or request a
refund within a reasonable period of time if the Service cannot be delivered
within a reasonable period of time owing to a cause beyond our reasonable
control in accordance with our cancellation and refunds policy.
access to the Website, unless Cambridge English determines
the Website in a manner that is detrimental to Cambridge English’s reputation, the Website or to other Users, in which case Cambridge
English may without prejudice to any other rights or remedies
that it may have, at its discretion, terminate or suspend the agreement or Your
access and/or exercise all rights and remedies which may be available to it in
law or equity.
termination of this agreement for any reason:
rights granted by You to Cambridge English under these Terms
of Use shall remain licensed to Cambridge English as set
out in clause 3; and
any intellectual property of Cambridge English or any
third party rights holder.
You will no longer have access to Your data (including personal data and Your
You register for the E-commerce website, Your registration will continue:
Until You notify us otherwise by contacting the helpdesk.
You have not opted to receive marketing regarding other products or services
that may be of interest to You, 12 months from the date You take Your Test You
will receive an e-mail informing You that Your registration will lapse. To
continue Your registration must follow the instructions.
Your use of the website and access to Services on the Website will be
determined by Your registration and the Tests You have applied for or
9. Data protection, privacy and confidentiality
of our Data Protection, privacy and confidentiality policies are set out in our
Data Protection and Privacy Statement, which also govern Your use of the
Website and Our Services.
Copyright and intellectual property
10.1 THE WEBSITE, TEST AND CONTENT (INCLUDING DESIGN, TEXT,
IMAGES, SCRIPTS AND SOUNDS ALL TEST MATERIAL AND ALL TECHNICAL
INFRASTRUCTURE RELATING TO IT) ARE THE PROPERTY OF
CAMBRIDGE ENGLISH (UNLESS WE NOTIFY YOU OTHERWISE) AND PROTECTED BY INTERNATIONAL
COPYRIGHT AND DATABASE RIGHTS LAWS AND MUST NOT BE USED, DISPLAYED, MODIFIED, ADAPTED, DISTRIBUTED,
TRANSMITTED, TRANSFERRED, PUBLISHED OR OTHERWISE REPRODUCED IN ANY FORM BY ANY
MEANS OTHER THAN STRICTLY IN ACCORDANCE WITH THIS AGREEMENT OR BY THE EXPRESS
WRITTEN AUTHORITY OF CAMBRIDGE ENGLISH. © UCLES 2014
10.2 All other rights are
These Terms of
Use shall be governed by and construed in accordance with English law and any
dispute arising out of the supply and purchase of the Test(s) or Services shall
be subject to the exclusive jurisdiction of the English Courts. Each
party irrevocably agrees to submit to the non-exclusive jurisdiction of the
courts of England over any claim or matter arising under or in connection with
these terms and conditions.
12. Force Majeure
Cambridge English shall have no liability to an Institution,
business, by acts, events, omissions or accidents beyond its reasonable
control, including, without limitation, strikes, lock-outs or other industrial
disputes, failure of a utility service or transport or telecommunications
network, act of God, war, riot, civil commotion, malicious damage, compliance
with any law or governmental order, rule, regulation or direction, accident,
breakdown of plant or machinery, fire, flood, storm or default of Cambridge
English or its sub-contractors.
13. Other important terms
and Privacy Statement, any Booking form, any payment method instructions or any
order acknowledgement, constitute the entire agreement between Cambridge
English and You with respect to the purchase and supply of the
Test or Services.
13.2 Cambridge English will not be deemed to
performance or failure to perform any of its obligations to the User to the
extent that such delay or non-performance is due to any cause beyond Cambridge
English’s reasonable control.
Cambridge English may terminate or suspend Your
access to, or use of, any ordering or other features of this website, without
notice, for any conduct that Cambridge English believes
is disruptive to this website or is in violation of any applicable law or these
English’s Intellectual Property or other rights.
13.4 If any invalid,
unenforceable or illegal provision would be valid, enforceable or legal if some
part of it were deleted, the provision shall apply with whatever modification
is necessary to give effect to the commercial intention of the parties.
entitled to use our rights and remedies in any other situation where You breach
notice required to be given under these terms and conditions shall be in
writing and shall be delivered by hand or sent by pre-paid first-class post or
15. Language Version
English, the terms of the English Language version shall prevail.
16. Contact us
The principal place of business is at 1 Hills Road, Cambridge, CB1 2EU,
the event of any comments or questions concerning these terms and conditions,
then please contact us through the Helpdesk.
Definitions and Interpretation
terms and conditions unless the context otherwise requires, the following words
have the following meanings:
‘Activation Code’ means the activation code provided to Users for the access to a paid for
or unpaid test. An Activation Code must be entered to access specified Test and
‘Test’ or ‘Test Material’
shall mean a Test and any associated documentation, software or other material.
shall mean a confirmed and paid for Test(s).
Day’ means any day which is not a Saturday, Sunday or
public holiday in the United Kingdom.
‘Cambridge’ / 'we' / 'us' / 'our' means the Chancellor, Masters and Scholars of
the University of Cambridge acting collectively through its departments:
University of Cambridge Local Examinations Syndicate (‘UCLES’ or ‘Cambridge
Assessment’), Cambridge English Language Assessment, non-teaching departments
of the University of Cambridge and Cambridge Assessment Admissions Testing.
‘Candidate’ shall mean someone
who has a confirmed and paid booking through this e-commerce site with a Centre
to take a Test (following receipt of a Booking confirmation e-mail).
‘Centre’ shall mean an
Institution which can provide test taking facilities as provided for under the website.
Information’ means information that is proprietary or
confidential and is either clearly labelled as such or identified as
‘Content’ means Website content and User
content whether provided by Cambridge or a third-party.
‘Institution’ means any accredited educational institution or any corporation or
business entity purchasing tests for its organisation.
property rights' means all Intellectual property rights of Cambridge English or the University of Cambridge including any patent, rights to inventions, utility models, copyright
and related rights, database rights, registered design, trademarks, trade
names, logos, service marks, business and domain names, rights in trade dress
or get-up, rights in goodwill or to sue for passing off, rights in designs,
rights in computer software, moral rights, rights in confidential
information (including know-how and trade secrets) and any other Intellectual
property rights, in each case whether registered or unregistered and including
all applications for and renewals or extensions of such rights, and all similar
or equivalent rights or forms of protection in any part of the world.
means the limited permission granted to specified Users to use this Website
shall mean the monies paid by User(s) for the Services received from Cambridge English
through this Website.
‘Policies’ shall mean the Data Protection, privacy and confidentiality policies notified to you.
means any Security Feature implemented by Cambridge English
including any key, PIN, or password.
‘Service’ or ‘Services’ shall
mean the service(s) to be delivered by Cambridge English through this Website.
‘Test’ shall mean an application
to sit one of the Tests owned and or managed by Cambridge English through the
‘Third Party’ or ‘Third Party
Services’ shall mean the services to be delivered by Centres, Institutions or
other entities and not Cambridge English.
'User(s)'/ ‘You’/‘Your’ shall mean either an individual User, or an individual who is
authorised to access the Content through a secure network at/via his/her
affiliation with a purchasing Institution as a current student or employee, and
everyone who accesses and/or uses the Website, including, individuals who have
been provided with an Activation Code by an Institution. References in
means the period for which activation codes are valid and varies depending on
the Test but will expire at the end of the applicable advertised registration
‘Verification Email’ means the email
automatically sent to all Users upon completion of the online registration form
to become a registered User of the Website. The link within the Verification
Email must be clicked to verify the account and complete registration. (This
link will be valid for 48 hours.)
‘Virus(es)’ means anything or a device (including any software, code, file or
programme) which may: prevent, impair or otherwise adversely affect the
operation of any computer software, hardware or network, any telecommunications
service, equipment or network or any other service or device; prevent, impair
or otherwise adversely affect access to or the operation of any programme or
data, including the reliability of any programme or data (whether by
re-arranging, altering or erasing the programme or data in whole or part or
otherwise); or adversely affect the User experience, including worms, Trojan horses,
viruses and other similar things or devices.
'Website' means this website and any other website
notified to you as part of your registration, access or Use of the Services
from time to time.
content' means all material contained in the Website
including without limitation all articles, Content, discussion content, Tests,
, answer keys, text, images, scripts, tests and sounds added to the Website by
B) Booking Terms
1. Purchasing a product /Booking a test
1.1. All Users
1.1 You can only book one Test at a time through the ‘Shop’ page.
1.2 If You have any special
requirements You must communicate this at the time of Your booking and
candidates are responsible for ensuring that the Centre can facilitate this.
booking process allows You to check and amend
any errors before submitting Your booking to us. Please take the time to read Your order at each page of the order process.
2.1 Users are required to register as above if they
are using an Activation Code. The Activation Code will be linked to the Test and
by entering the Code You will be able to view the dates and times of where and
when You may take the Test.
2.2 Your Institution may be able to access Your
account including details of Your personal data as set out in the Data
Protection and Privacy Statement.
2.3 When a prepaid Activation Code is used it will represent the full
value of the Licensed Product in force on the date of purchase of the
3. If You are making a booking for an exam assessment, then the
following additional conditions apply:
3.1 Candidates are expected to comply with the Notice to Candidates,
which sets out the rules and regulations on how candidates must behave during
C) Payment Terms
1.1 All purchase prices are displayed and any
legally applicable sales tax will be shown separately.
When ordering Tests from outside of the EU You may be subject to import duties
and taxes, which are levied after You place the Booking. Any additional charges
for customs clearance must be borne by You; we have no control over these
The currency in which a Test is purchased will either be in US Dollars, Euros
or Great British Pounds Sterling and this will be determined by the location
from which You make the purchase.
1.4 We list availability information for the Tests on the website.
As we process Your Booking, we will inform You by e-mail as soon as possible if
we cannot confirm availability and You will not be charged for the Test.
1.5 Payment for the
total cost of the Test together with any applicable delivery charges must be
made by credit or debit card at the time of Booking.
The credit or debit card used to purchase Test(s) must belong to You
or be used with the consent of the owner and there must be sufficient funds or
credit available to cover the cost of any Test(s).
After You complete Your purchase You will receive:
Payment confirmation receipt by e-mail from Barclaycard confirming that payment
has been received.
Booking confirmation receipt by e-mail from Cambridge English. (If You are a
is also confirmation that details of Your booking will be forwarded to the
booking is not confirmed until You receive both e-mails.
Cambridge English reserves the right to obtain validation of any credit or
debit card details or verification of the authenticity and owners individual,
partnership, company or other legal entity before accepting any Booking or supplying any Tests.
2. Cancellation & Refund Policy
2.1 Cambridge English will inform You prior to acceptance of Your booking
if the correct price of a Test is higher than that stated in Your booking
confirmation e-mail and in such a case You may cancel the booking if You wish.
requests for cancellations and refunds shall be subject to our Refunds policy and in accordance with the deadlines set
for cancelling or withdrawing for a Test which are published on the Website.
have notified Cambridge English that You wish to cancel, any current passwords
or logins will be deactivated immediately.
decisions regarding cancellation and or refunds shall be determined at
Cambridge English’s sole discretion.
Candidates in the EU are entitled to a full refund if this is requested within
Seven Business Days from the date of the booking confirmation e-mail.
are within the cancellation period then You need to contact helpdesk You will need to
provide Your booking reference number and contact details. When we
receive Your cancellation request we will check that You qualify for a refund and
You are within the cancellation period before issuing the refund.
You may cancel up to 14 calendar days before the Test is scheduled to take place and
this will be subject to an administration charge. Please note that cancellation
may affect your application with the Institution you have applied to. You are
responsible for contacting the University regarding this.
In the event a refund is due, Cambridge English will refund the sum that You
paid for the original supply and delivery of the Test (less any administration Payment
made depending on when notify us of cancellation) as soon as possible, but in
any event within 28 days of You notifying Cambridge English that You are
cancelling Your order. Please note that it could take up to 10
days for the refund to reach Your account. Some banks/credit card
providers may take longer so please check with them if You are concerned.