Adjust PC and Headset Volume
There are three places where the volume of the test can be controlled. You will need to ensure the volume is turned up in all of these locations:
- PC's / Laptop's volume - ensure this is set to a suitable level before starting the test
- Volume controls physically on the headset - ensure this is set to a suitable level before starting the test, and remains at a suitable level throughout the test.
- Microphone volume in Flash - this is set as part of the Flash Setup Steps here
Check the headset can record
You can check the headset itself is working correctly by recording your voice in another program. For example, the Sound Recorder program in Windows.
Microphone Position
Ensure the microphone is neither too far or too close from the candidate's mouth.